By placing an order with Lombardi Wines you are certifying that you are 21 years of age or older. An adult over the age of 21 must be present to sign for delivery and must be prepared to confirm their age with appropriate identification.
Wine orders are fulfilled by Oeno Vaults in Santa Rosa, California and are shipped on the date requested by the customer when placing the order. Date of receipt will vary based on the chosen transit method. As an example: an order placed with a requested shipment date falling on a Monday and a chosen transit method of Three-Day Air will have an anticipated delivery date on Thursday of that same week, barring transportation issues on the part of the Shipping Company (UPS) due to natural disaster or other unforeseen circumstances.
A tracking number will be uploaded in each customer’s online account and notification of the posting will be sent by email to the customer at the time of shipment in order that they can make arrangements to receive the shipment and provide adult signature.
Delivery will be attempted three times, after which time the order will be returned to Oeno Vaults shipping and the customer will be contacted by the winery to discuss re-shipment of the order. Lombardi Wines is not responsible for additional shipping costs incurred when a customer is unavailable for any of the three attempts the shipping company makes in delivery of the order.
Shipping is prohibited to the following states: New Hampshire, South Dakota, Utah.
Questions about this policy, or individual orders should be directed to Lombardi Wines at (707)-280-5917 or email@example.com.
Lombardi Wines is committed to the production of high-quality handcrafted wines and your satisfaction is our goal. Please inspect all packages as soon as they are received. Should any bottle(s) be broken during shipping, please email us immediately at firstname.lastname@example.org or (707)-280-5917 within 48 hours of receipt of your package(s), so that we can pursue a claim with the shipping company.
We will arrange to have the wine picked up in most cases. Please keep the original package and its contents exactly as you found them if at all possible. Understand that if the broken product cannot be retrieved, we cannot receive compensation for the loss. Returns cannot be processed after 10 days.